Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

This position will have the opportunity to learn and get hands-on experience with arena changeovers and understand the operational needs that go into various Mullins Center events. Will get insight on operations team staffing and scheduling, game day operations procedures, and lead part time staff with game day set up.

This role will pay an hourly wage of $22.00.

This position will remain open until May 16, 2025.

The William D. Mullins Memorial Center is a multi-purpose 10,500-seat facility on the campus of the University of Massachusetts. Home to UMass basketball and hockey, the facility hosts concerts, family, ice, and theater shows.

The Mullins Center sits on Commonwealth Avenue on the western edge of the UMass Amherst campus. Overlooking the outdoor playing fields and offering a wide vista of the Hadley Hills and the Holyoke Range, the Mullins Center represents a joining in form, of the campus’ architecture, and in spirit, of the campus’ commitment to the quality of life for the university community.

Completely ADA accessible, this arena complex is a two-building facility connected by a plaza with underground locker rooms. The main arena houses a basketball court over an Olympic-sized hockey rink. The arena is also available for convocations, commencement, cultural events, conferences, concerts, and theatrical productions.

The attached building has a permanent ice rink for recreational skating and for use as a practice facility for intercollegiate hockey and an intramural program. Three racquetball courts for intramural and general use are also enclosed in this building. The Mullins Center design also includes a number of multi-purpose rooms, athletic offices, and a press area.

• Reports to Mullins Center the day after arena changeovers to ensure that all “loose ends” are handled before events
• Arena assessment post changeover.  Complete necessary tasks to ensure the venue is ready for competition and for spectators to enter. 
• Learn insight to all operations staff activities for events at the Mullins Center, including parking operations, back of house set up, concourse layout, event room sets, overall arena checkpoints fulfilled 
• Operate equipment as needed: Floor machines, vacuums, ladders, etc....
• Resolves problems in a timely manner; analyzes and gathers information and identifies alternative solutions quickly & effectively
• Assist with ops management assigning part time staff with game day positions and responsibilities, ensuring all aspects of events are operationally sound
• Learn how to assist with shift changes, payroll issues and scheduling questions
• Be present for majority of the Mullins Center events

• Current student or recent graduate from a university program in venue management, operations management, sport management, or related field
• Previous operations experience preferred
• Able to lift 50+ pounds
• Must be detail oriented, have strong organizational skills
• Ability to multitask and handle several tasks simultaneously
• Must possess strong leadership skills and be a team player.
• Able to work various hours, including daytime office hours, holidays, evenings and weekends.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.